CHALET NARNIA TERMS & CONDITIONS
Please note that all the information contained in our web site of www.chaletnarnia.co.uk, and any booking or reservations are subject to these standard Terms and Conditions.
To the best of our knowledge, all the information presented in our web site is correct and we cannot be held responsible for any errors or omissions. Reproduction or transmission of any part or parts of these T & C’s or our web site is not permitted without the prior written permission of the owners of Ski-Austria Partnership.
BEWARE OF CYBER WEB-SITES PRETENDING or purporting to represent Chalet Narnia (or any other firm operating in St Anton-am-Arlberg)
We cannot stress highly-enough the need for vigilance in this area.
There are a number of key pointers to ensure you are not subject to a rogue web-site scam:
1. do the owners of the website you are using provide their personal Name(s) and addresses and personal contact numbers? Rogue web-sites generally do not…
Contacts:
Eamonn Kelly: eamonn@chaletnarnia.co.uk +44 7905 213795
Siobhán Kelly: siobhan@chaletnarnia.co.uk +44 7905 392861
2. is the website you are using registered as a company/firm in AUSTRIA? If it is, the website will gladly publish its’ UID number. with a genuine ‘UID’ number, you can be sure that the firm is registered with the Austrian Finance Authority (‘Finanzamt’). Our Ski-Austria Partnership (trading as ‘Chalet Narnia’) UID number is: ATU 64134305
3. You can verify this UID number by contacting our Austrian Accountancy Firm. Their contact details are: Dr Andreas Poell, Partner, TPA Group, Herzog-Otto Strasse 8, Innsbruck, 6020, Tyrol, Austria; Tel: +43 664 8348878; e: andreas.poell@tpa-group.at
4. can you visit the chalet? As owners, we welcome this…
5. have you asked for references? We are more-than-happy to provide these… both from past guests/recognised Ski Agencies etc.
Booking Conditions
Please read this section carefully as these are the conditions you agree to on behalf of your group when you book (including anyone who is added or substituted at a later date). By asking us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these booking conditions and agree to them. You must be at least 18 years of age to book a holiday with Chalet Narnia and if you are under 18, an adult must accompany you.
Contract
Your Contract is with Chalet Narnia, the trading name of Ski-Austria Partnership and these booking conditions apply.
No other conditions will apply to this contract unless confirmed by us, to you, in writing. This contract is made on the terms of these booking conditions which are governed by the laws of England and both parties shall submit to the jurisdiction of the English Courts.
Our contract with you is deemed to be made at the following place of business:
Chalet Narnia, Hochgastigweg 4, St Anton-am-Arlberg, Austria, A-6580.
A contract between us comes into effect once you ask us to confirm a booking and upon receipt of due payment (either the deposit or full payment as appropriate) which should follow the Booking within 24 hours.
Booking terms (effective from 1 FEBRUARY 2022 onwards):
OPTION 1:
· deposit payment (for securing your booking): 30% of the cost of booking Chalet Narnia
· balance payment: 70% of the cost of booking Chalet Narnia - payable no later than 3 x months before arrival
OPTION 2:
· full payment: 100% of the cost of booking Chalet Narnia at the time of booking
Note 1: if you book within 3 x months of the commencement date of your holiday, then the full cost of the holiday is due
Note 2: both payments will be fully-refundable in the event of the Jurisdiction (ie: your home country) advising (before you travel) against all but essential travel (a holiday is not deemed to be essential travel). Similarly, if the Austrian Authorities decide to close-down the Resort or their Borders or their air space (before you arrive), then we will refund any deposit and balance payment made.
Note 3: As with any Winter holiday, clients are strongly advised to purchase suitable insurance to indemnify themselves in the event of curtailment. That said, Chalet Narnia offers a COVID-19 100% guaranteed refund of costs, in the event of the above circumstances only.
Alongside the final balance payment, we reserve the option to ask for a refundable deposit, to cover wilful damage or breakages, for the sum of €2,500 for family/friends with exclusive use of Chalet Narnia. For Corporate Groups, the refundable deposit is €5,000. Deposits are fully refundable within 3 x working days of your stay provided no damages are incurred (we ignore glass and crockery breakages of less than €50.00 in value and fair wear and tear).
Group Bookings
The Group Leader must complete the on-line booking form on behalf of all the group and is responsible for ensuring that all group member's details are correct, that all have adequate insurance and for collecting full payment. All correspondence is with the Group Leader only. Final balances must be paid by one payment, by international Bank transfer, to our nominated Austria Bank Account and received no later than 3 x months prior to departure, failure to do so may result in a 2% levy or holiday cancellation. Names of all group members must be supplied at least 3 x months prior to arrival.
Accommodation is priced on the exclusive use of Chalet Narnia. If cancellation of a party member results in under-occupancy of Chalet Narnia, the cost of the holiday remains the same. the pricing basis (displayed in our 'availability and pricing' section) is for 12 x persons; each additional person (maximum: 2) accommodated will be subject to a charge of + 1/12'th of the published price per person.
Prices
We reserve the right to make changes and correct errors in advertised prices at any time before your holiday is confirmed. The prices quoted on our website are all denominated in € (Euro).
Force Majeure
With the exception of our C-19 policy, we regret that we cannot accept liability or pay compensation where the performance or prompt performance of our contractual obligations is prevented or affected by or you otherwise suffer any damage or loss or expense of any nature as a result of Force Majeure.
This means any event which we or the supplier of service in question could not, even with all due care, foresee or avoid. Such events may include but are not limited to war, riot, civil strife, terrorism, strikes, industrial disruption, natural disasters, fire, technical problems or accidents with airports, ports or transport, inclement weather, government action, changes in arrangements or facilities by accommodation or transport suppliers, or other events beyond our control.
If, due to circumstances outside our control, in respect of which we were not able to notify you prior to departure, we are not able to provide you with the accommodation booked, we will, when you arrive in resort endeavour to provide accommodation of a similar standard in the same area. If we are unable to do so and can only provide accommodation of a lower standard we will refund the difference in price with a compensation payment of €30.00 pp subject to compensation exceptions and on the same basis for children and free places.
Please note compensation is not paid if changes are made by your separately-arranged airline carrier due to weather, technical or operational reasons and this affects either your arrival or departure from resort.
Cancellation and alterations by you
Cancellations must be confirmed, in writing, by the Group Leader (who completed the booking form or liaised with the co-proprietor: Mrs Siobhan Kelly).
We cannot accept verbal cancellation(s).
The following cancellation charges are payable, as a proportion of the invoiced cost from the date we receive written confirmation. The number of days prior to departure are to the day on which written notice is received by us: cancellation 71 days or more prior to departure = loss of deposit only; 56-70 days = 50%; 42-55 days = 65%; 28-41 days = 75%; 15-27 days = 90%; 14 days or less =100%.
Amendments
If you wish to amend a booking in any way once a confirmation invoice has been issued, we will do our utmost to make these changes but it may not always be possible. Within 16 weeks prior to departure we reserve the right to treat this as a cancellation, with charges as above. If your amendment involves a re-calculation of holiday costs we will send a revised invoice confirming these changes. Any amendment must be in writing from the party leader.
Chalet Narnia shall not be liable for any loss, delay or costs connected with and arising out of adverse weather conditions, including blocked roads. If, as a result of force majeure, you miss your return departure and extra accommodation is required, Chalet Narnia will not be responsible for this cost and we strongly recommend you take insurance which subject to terms may cover this.
We do not offer compensation for inconvenience or loss of holiday time caused by flight changes, delays or diversions. Similarly no refunds are given for unused portions of the holiday, e.g. journeys, car hire, empty accommodation, unused ski packs, uneaten meals, connecting flights ~ nor for losses, costs and expenses of other travel/accommodation (these types of loss )should be claimed from your travel insurance provider, where applicable).
We do not book scheduled flights on your behalf, therefore we cannot accept any liability for delays, changes or cancellations to your flights and the conditions of that carrier will apply. In some circumstances, you may be able to make a claim under your insurance so do make sure you have adequate insurance cover.
No representative of Chalet Narnia is authorised to make or promise refunds and no such promises will be accepted by Chalet Narnia.
Where excursions or services such as ski lessons are provided by a third-party, even where such excursions or services are sold through our representatives or a supplier of Chalet Narnia, we will have no liability for these.
In relation to any bookings we take and/or make on your behalf for lift passes and/or ski school and/or ski equipment hire, we act only as an Agent for the supplier of the services concerned. For all arrangements, your contract will be with the supplier of the arrangements.
Insurance – no liability will be accepted for anyone travelling without suitable travel/ski insurance.
It is an express condition of booking that you and the whole of the Group Party have adequate travel insurance. It is your responsibility to ensure that the insurance cover you purchase is suitable and adequate for your particular needs and the activities you intend to take part in whilst on holiday.
Such cover must, as a minimum, include the cost of cancellation by you and the cost of assistance (including but not limited to repatriation) in the event of accident or illness or if the FCO advise against travel or the Austrian Local Authority shut-down the resort due to C-19 reasons.
Chalet Narnia will not be liable for any expenses, costs, losses or damage of any nature whatsoever, which you incur as a result of your failure to purchase suitable and adequate travel insurance. In the event that Chalet Narnia does incur any expenses, costs or losses as a result of any such failure on your part you will be responsible for reimbursing Chalet Narnia for the full amount of such expenses, costs or losses. Please read your policy details carefully and take them with you on holiday.
Please note: Chalet Narnia do not check alternative insurance policies.
General
We ask all our guests to respect Chalet Narnia's accommodation, as it is ‘home-from-home’ for the Kelly family too. Mistreatment of accommodation can result in unnecessary wear and tear which can spoil the holiday of other guests.
Clients are responsible for any breakages, losses or damage to their accommodation and will be liable for any costs which Chalet Narnia shall be entitled to recover from the client before home-bound departure. The party leader shall be liable in the first instance for any claims against the party. All clients undertake to abide by local regulations (especially in relation to noise).
Clients undertake not to harm the reputation of Chalet Narnia, or cause offence to other clients, Chalet Narnia’s owners, staff or representatives of Chalet Narnia.
The holiday of any client in breach of this undertaking is liable to be terminated and Chalet Narnia shall have no further contractual obligations to that client.
If you are prevented from travelling because, in the opinion of any person in authority, you appear to be unfit to travel or likely to offend other passengers, our responsibility for your holiday ceases and no refund or compensation will be paid.
Party leaders agree to accept full responsibility for any misconduct or damages caused by group members.
We will try to meet any special requests but cannot guarantee to do so. Please note special requests do not form part of our contractual agreement and we will have no liability if they are not met.
The accommodation we supply must only be used by those named on your confirmation invoice or in later correspondence. You are not allowed to share your accommodation with anyone else.
Occasionally, a situation could arise that results in a temporary breakdown of plant or a service despite our regular maintenance checks and repairs to Chalet Narnia. Any such breakdowns in services will be rectified as quickly as possible with the minimum of inconvenience to guests.
Steam room and outside whirlpool
Chalet Narnia provides these facilities and these are limited to between 0900 hrs to 19:30 hrs, daily, including on staff days off. Use of the Chalet Narnia whirlpool is not allowed on your day of departure.
Chalet Narnia staff will confirm all these details to you. Should these facilities become unavailable for any reason, including health, safety or legal reasons, we do not offer compensation for inconvenience or curtailed use in such event. Use of our Chalet Narnia commercial whirlpool is subject to local Laws and we cannot be held responsible if these change.
Please note that as Chalet Narnia has the benefit of a fully-compliant (commercial) outdoor whirlpool, there are local rules and regulations with regards to noise and respect for neighbours. For this reason, it’s use is not allowed after 7:30 pm and staff are instructed to lock the whirlpool cover.
Internet & Wi-Fi
Chalet Narnia provides this service free-of-charge on a 24/7 basis. Please bear in mind that in the mountains, signal strength can vary, may not always be that strong or suitable for large amounts of streaming. Unfortunately, we cannot guarantee that it will be operative or that there will be continuous and uninterrupted connection. In the event of technical or other issues preventing access, no refund or compensation will be paid! Bear in mind that access may not be available throughout the chalet and maybe in communal areas only. We recommend that if accessing the net or downloading is essential during your holiday, you have your own data/roaming package for back-up or make use a local internet shop. No liability will be accepted for damage to or loss/theft of this equipment from Chalet Narnia.
Security
It is unlikely to be needed due to the exclusive use policy of Chalet Narnia, but safes are installed in each bedroom to secure valuables. Chalet Narnia is generally locked. Keys for bedroom doors are not provided. Clients are responsible at all times for their own personal documents, baggage, belongings and ski equipment whether hired or not. We recommend you do not take valuables on holiday with you.
Special diets/dietary requests/food allergies
Chalet Narnia staff always aim to please and our gourmet Chef will aim to create menus everybody likes. We provide a vegetarian alternative for guests that don’t eat meat or that evening’s choice of meat or fish. Within reason, and with plenty of notice, our staff will do their best to adapt the Chalet menus for those with any dietary requests. However, please do bear in mind that although Chalet Narnia benefits from a professional kitchen installation, we do not have a team of Chefs to cope with cooking separate meals for everyone each evening and a lot of alternative ingredients are simply not readily available. Therefore, you must be happy to compromise with our menu and accept that we cannot offer a completely alternative menu alongside our usual Chalet Narnia Menu. Particularly, if there are more than a couple of different requests within a group, you may need to consider agreeing a menu acceptable to all or the individuals choose to avoid what they can’t eat. We may have to make an additional charge for costly alternative ingredients and, more importantly, for our Chef ~ to cover their extra time preparing different dishes.
Please ensure that we know about any dietary requests at least one week before you travel – if you wait until a couple of days before arrival or even wait until you are in resort, it may take days to source particular products, if at all, and we may have to make a charge. Our chalet staff will be more-than-happy to chat through our menu with you during the week before your arrival.
We cannot guarantee a nut-free environment or avoidance of or zero contact with specific foodstuffs and therefore cannot accept liability in the event of an allergic reaction. this is because we have no control over items of food brought-in by other guests and we cannot always be aware of the precise food contents of ingredients.
Transfers
We regret we are not in a position to offer any assistance in the event of delay at your outward or homeward point of departure. Any airline concerned may however provide refreshments etc.
If you are unable to reach or leave your resort/chalet due to Force Majeure circumstances such as road closures, weather or traffic conditions etc, we will provide reasonable assistance with alternative arrangements but any costs incurred must be borne by you and claimed on your travel insurance as appropriate.
Resolving Problems
We want your holiday to be as enjoyable as possible, but occasionally even the best-laid plans can go wrong. In the unlikely event of there being something not to your liking whilst on holiday, you must report it to the relevant supplier of the service(s) in question and one of Chalet Narnia’s owners, whilst still in resort, thereby giving them the opportunity to remedy the problem.
If the problem cannot be completely resolved you must obtain from a Chalet Narnia owner, a Client Comment form for completion. If you remain dissatisfied, please write to us within 28 days of your return. We regret that we cannot accept liability for any claims which are not notified to ourselves and our suppliers entirely in accordance with this clause. Chalet Narnia staff are not authorised to promise or make payments or to vary the terms, conditions or information of our booking conditions.
Literature & Website validity
All descriptions in any of our literature or on our website, or made orally or in writing are given in good faith based on information believed to be correct at the time. After posting of these conditions on this website, changes can take place, which are beyond our control. Photographs of rooms represent the type of accommodation available but not all rooms will be the same size. Floor plans and our Chalet layout description are intended as a guideline only. We reserve the right to increase or decrease the price of unsold holidays at any time and to correct omissions or errors.
Any advice given by a Travel Agent which is not based on advice given by us is the responsibility of the Travel Agent. We do not accept liability if incorrect advice is given in these circumstances.
Visas, Passports & Baggage
It is your responsibility to be in possession of a valid Passport and any necessary Visa. If you do not have a British Passport you must check with your own Consulate or Embassy regarding entry requirements for the country you are travelling to.
PRIVACY POLICY
Ski-Austria Partnership ("Chalet Narnia") operates www.chaletnarnia.co.uk and may operate other websites. It is Chalet Narnia's policy to respect your privacy regarding any information we may collect while operating our websites.
Website Visitors
Like most website operators, Chalet Narnia collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Chalet Narnia's purpose in collecting non-personally identifying information is to better understand how Chalet Narnia's visitors use its website. From time-to-time, Chalet Narnia may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its’ website.
Chalet Narnia also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged-in users and for users leaving comments on tomsauce.com blogs/sites. Chalet Narnia only discloses logged-in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and e-mail addresses are visible and disclosed to the administrators of the blog/site where the comment was left.
Gathering of Personally-Identifying Information
Certain visitors to Chalet Narnia's websites choose to interact with Chalet Narnia in ways that require Chalet Narnia to gather personally-identifying information. The amount and type of information that Chalet Narnia gathers depends on the nature of the interaction. For example, we ask visitors who sign up at chaletnarnia.co.uk to provide a user-name and e-mail address.
Those who engage in transactions with Chalet Narnia are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Chalet Narnia collects such information only insofar as is necessary or appropriate to fulfil the purpose of the visitor's interaction with Chalet Narnia.
Chalet Narnia does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.
Aggregated Statistics
Chalet Narnia may collect statistics about the behaviour of visitors to its’ websites. Chalet Narnia may display this information publicly or provide it to others. However, Chalet Narnia does not disclose personally-identifying information other than as described below.
Protection of Certain Personally-Identifying Information
Chalet Narnia discloses potentially personally-identifying and personally-identifying information only to those of its’ employees, contractors and affiliated organisations that:
(i) need to know that information in order to process it on Chalet Narnia's behalf or to provide services available at Chalet Narnia's websites, and
(ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organisations may be located outside of your home country; by using Chalet Narnia's website(s), you consent to the transfer of such information to them.
Chalet Narnia will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organisations, as described above, Chalet Narnia discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Chalet Narnia believes in good faith that disclosure is reasonably necessary to protect the property or rights of Chalet Narnia, third parties or the public at large.
If you are a registered user of a Chalet Narnia website and have supplied your e-mail address, Chalet Narnia may occasionally send you an e-mail to tell you about new features, solicit your feedback, or just keep you up-to-date with what's going on with Chalet Narnia and our service(s).
If you send us a request (for example via e-mail or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.
Chalet Narnia takes all measures reasonably necessary to protect against the unauthorised access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.
Cookies
A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. Chalet Narnia uses cookies to help Chalet Narnia identify and track visitors, their usage of Chalet Narnia website, and their website access preferences. Chalet Narnia visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using Chalet Narnia's websites, with the drawback that certain features of Chalet Narnia's websites may not function properly without the aid of cookies.
Business Transfers
If Chalet Narnia, or substantially all of its’ assets, were acquired, or in the extremely unlikely event that Chalet Narnia goes out of business or enters bankruptcy proceedings, user information would be one of the assets that is transferred or acquired by a third-party. You acknowledge that such transfers may occur, and that any acquirer of Chalet Narnia may continue to use your personal information as set forth in this policy.
Ads
Ads appearing on our website(s) may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Chalet Narnia and does not cover the use of cookies by any advertisers.
Privacy Policy Changes
Although most changes are likely to be minor, Chalet Narnia may change its’ Privacy Policy from time-to-time, and in Chalet Narnia's sole discretion. Chalet Narnia encourages visitors to frequently check this page for any changes to its’ Privacy Policy. If you have a chaletnarnia.co.uk account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
Please note that all the information contained in this web site and any booking or reservations are subject to our standard Terms and Conditions. To the best of our knowledge, all the information presented in this web site is correct and we cannot be held responsible for any errors or omissions. Reproduction or transmission of any part or parts of this web site is not permitted without the prior written permission of the owners of Ski-Austria Partnership.